Thank you for shopping at Berla Bridal. We appreciate your business and want to ensure your satisfaction with every purchase. Please read our policy on refunds and returns below.
Returns
Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Timeframe
You have [15] days from the date of purchase to initiate a return.
Process
- Contact our customer service team at info@berlabridal.com to initiate the return process.
- Provide your order number and details about the product you want to return.
- Our team will guide you on the next steps, including the return shipping address.
Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
Refunds
Eligibility
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Process
If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [7-15] business days.
Exchanges
If you received a defective or damaged item and need to exchange it for the same item, contact our customer service team at info@berlabrida.com .
Cancellations
If you wish to cancel an order, please contact us immediately. Once an order has been shipped, it cannot be canceled.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at info@berlabrida.com .
